Frequently Asked Questions

Answers to the most common questions about Eldrix.app.

What makes Eldrix different from other tech support?

We focus exclusively on older adults. Our helpers speak in clear, jargon‑free language, and our AI is trained to be endlessly patient—no long hold times, no upselling.

Is the Free plan really free?

Yes. You can try Eldrix at no cost. The Free plan includes AI chat and voice plus three 20‑minute calls and three 20‑minute chats each week.

Do I need to install anything?

No downloads required. Eldrix runs right in your web browser or phone—just visit Eldrix.app and sign in.

Can my family monitor my requests?

With the Plus plan your loved ones can access a private dashboard that shows recent requests and resolutions, giving everyone peace of mind.

Is my information secure?

Absolutely. All sessions are encrypted, and we never share or sell your personal data. Scam alerts are processed securely to keep you protected.